Tell us about your wall surface, coating needs, or audit scope. We’ll reply within one business day with a technical proposal and estimated timeline.
Typical response: 24 hours
On-site assessment: within 5 working days
Coating application: scheduled after audit
Direct access to our coatings and structural audit team, with defined service levels for every enquiry.
Send detailed project specs or audit requests to our technical desk. We log every enquiry and assign a dedicated surface engineer within one business day.
Response SLA: 4 hours (business hours)
Contact: info@decalyourwall.com
For active site issues — coating failure, moisture ingress, or structural concerns — call our support line for immediate triage and escalation.
Response SLA: 30 minutes (urgent)
Contact: +27(17)8745899
Browse technical bulletins on sealant application, audit procedures, and coastal degradation prevention. Updated quarterly with field data.
Availability: 24/7 self-service
Visit FAQ sectionAll support channels operate Monday–Friday, 07:00–17:00 SAST. After-hours enquiries receive next-business-day response.
Reach our technical team for coating specifications, audit scheduling, or site assessments across coastal and inland regions.
Field technicians are reachable during working hours. After-hours emergency assessments available for existing contract clients.