Privacy Policy

1. Data We Collect

When you use our website or contact us, we may collect the following categories of personal data:

• Contact form data: your name, email address, phone number, and any message you submit.
• Technical data: IP address, browser type and version, operating system, device identifiers, and browsing behaviour on our site.
• Analytics data: page views, session duration, referral sources, and interaction events collected via third-party analytics services.

2. How We Use Your Data

We process your personal data only for the following purposes:

• To respond to your enquiries and provide quotes or technical information about our coatings and audit services.
• To improve our website and service offerings through aggregated analytics.
• To comply with legal obligations and protect our rights.

3. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance user experience and analyse traffic. You can manage your cookie preferences through your browser settings. Third-party analytics providers may set cookies on our behalf.

4. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with trusted third-party service providers who process data on our behalf, including:

• Hosting and server infrastructure providers.
• Email and form submission services.
• Analytics platforms (e.g., Google Analytics).

These processors are contractually bound to protect your data and may not use it for any other purpose.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are stored for a maximum of 24 months unless a longer retention is required for legal or contractual reasons.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you.
• Correction: ask us to correct inaccurate or incomplete data.
• Deletion: request deletion of your data, subject to legal obligations.
• Portability: receive your data in a structured, machine-readable format.
• Opt-out: withdraw consent for processing where consent is the legal basis.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

7. International Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.

8. Security

We implement technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. However, no method of transmission over the internet is completely secure.

9. Anti-Misrepresentation Statement

We do not make false, misleading, or deceptive claims about our services. We do not use fake urgency, fake endorsements, or imply affiliation with any government agency, certification body, or brand without explicit permission. All testimonials and case studies on this site are from real clients with their consent. We do not guarantee specific results without a prior on-site assessment.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Decalyourwall

2439 Palmer Prairie

Phone: +27(17)8745899

Email: info@decalyourwall.com

This policy is compliant with the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where applicable.